Service
Customer Product InformationThis insurance is optional and will meet the demands and needs of a UK resident requiring insurance for jewellery or watches in the United Kingdom, Channel Islands and Isle of Man plus up to 30 consecutive days elsewhere in the world any one trip.
The insurance is administered by T H March & Co. Limited, Hare Park House, Yelverton Business Park, Yelverton, Devon, PL20 7LS, and they are authorised and regulated by the Financial Conduct Authority (FCA). This may be checked on the Financial Services Register on the FCA’s website.
In the unlikely event that you may wish to make a complaint, this should be directed to T H March. The complaints procedure is detailed in your insurance documentation.
It is important you read the certificate as this details the terms, conditions and any restrictions in cover.
Click here to download the insurance product information document (PDF)
Add theft, damage & loss Insurance from T H March 
The insurance value is higher than our selling price and is the estimated replacement cost if our Diamond Heaven discount were no longer available at the time of a claim.
1 year cover for £62.73 inclusive of IPT
3 year cover for £114.74 inclusive of IPT
Our UK customers can insure their purchase with MarchGuard cover from T H March, providers of specialist jewellery and watch insurance since 1887.
- No excess on claims
- Simple and easy to arrange
- Accidental loss*
- Accidental damage*
- Theft cover*
- Worldwide cover (up to 30 consecutive days abroad)
- All claims are processed through Diamond Heaven (repair or replacement)
- For 3 year policies, protection is included against price inflation on replacement items (see certificate terms for details)
* Subject to terms and conditions of the policy
Click here to view / download the insurance product information document (PDF)
Click here to view / download the full policy wording document (PDF)
- This insurance is for UK residents only
- There is no cover for wear and tear
- There is no cover for items left in unattended baggage or in an unattended vehicle
- There is no cover for any free gifts or accessories that may have come with the purchase
- There is a 14-day cooling off period
- This insurance is NOT renewable after the initial term
- The policy wording provides full details of cover and exclusions and you are requested to read this.
Important notice: Whilst many home insurance policies may cover certain pieces of jewellery or watches we would advise all customers to check their policies closely. Certain household policies have restrictions on watch and jewellery cover, and may include limitations such as, no accidental damage cover, no cover outside of the home or cover for holidays abroad. They may also restrict your choice of jeweller for repair or replacement. In the event of a household insurance claim, you may be expected to pay an policy excess and any claims made may affect your future premiums.
WHY DIAMOND HEAVEN?
At Diamond Heaven, we’re always being asked just what it is that sets us apart from our competitors. While it goes without saying that we are always committed to producing high quality diamond jewellery and offering unbeatable customer service, there are several advantages to buying from us.
Our Jewellery consultants are highly trained to offer the best advice to find your perfect piece of jewellery.
Whether you can’t decide on which diamond quality to go for, the ideal shape or which style of setting, you can browse in confidence knowing that expert advice is always available.
View the Range
If you are working to a budget, do not panic. At Diamond Heaven we will always find the best piece of jewellery for you.
From our extensive range of certified diamonds to our hand-crafted gold and platinum settings, we will find the perfect ring to meet your requirements. You can get more in-depth information on our budget here.
View the Range
Our Jewellery consultants are highly trained to offer the best advice to find your perfect piece of jewellery.
Whether you can’t decide on which diamond quality to go for, the ideal shape or which style of setting, you can browse in confidence knowing that expert advice is always available.
View the Range
We deal with some of the biggest diamond manufacturers in the world, with offices based in Mumbai, Antwerp, New York and Hong Kong. We carefully handpick each diamond to ensure it will sit perfectly in your desired piece.
View the RangeDON’T JUST TAKE OUR WORD FOR IT...
See what our previous customers have to say...
We understand arranging funds for a big purchase can be a bit stressful. To make the
process a little bit easier we offer a variety of payment options for you to choose from.
DEBIT/CREDIT CARDS
We accept all major debit and credit cards such as Visa or MasterCard. Orders via this method can be placed over the phone or by ordering directly through our website. Credit Card payments can only be delivered to the billing address; if this is not possible please contact us. For our customers travelling from abroad we also accept Union Pay.
BANK TRANSFER
For big purchases you may feel more secure paying via bank transfer. If you are interested in this method you can contact us via telephone or alternatively select bank transfer from our payment options in the checkout. The details for how to do this will then be emailed over to you.
FINANCE
We’ve teamed up with V12 Finance to offer you a range of flexible payment options*. This allows you to spread the cost over a period, up to 48 months, allowing you to go for the piece you really want.
You can get more in depth details on these options by clicking here.
*subject to status
OTHER PAYMENT MEHTODS
You can also pay via PayPal and other top electronic payment methods. Please note that items purchased via these methods will need to be sent to your billing address.
AFTERCARE
Once you have received your order from Diamond Heaven, our service won’t just end there. We offer a number of aftercare services you can access, should you need to.
LUXURY PACKAGING
All of our items come with our bespoke luxury packaging. Made from high quality materials, it will keep your item & documents safe for years to come.
FULLY INSURED SHIPPING
Any parcel shipped to you is fully insured while it’s on it’s way to you.
INDEPENDENT CERTIFICATES
Each of our pieces come with a diamond certificate from one of the top laboratories across the world enabling you to have your item insured for the correct amount.
