Service
Customer Product InformationThis insurance is optional and will meet the demands and needs of a UK resident requiring insurance for jewellery or watches in the United Kingdom, Channel Islands and Isle of Man plus up to 30 consecutive days elsewhere in the world any one trip.
The insurance is administered by T H March & Co. Limited, Hare Park House, Yelverton Business Park, Yelverton, Devon, PL20 7LS, and they are authorised and regulated by the Financial Conduct Authority (FCA). This may be checked on the Financial Services Register on the FCA’s website.
In the unlikely event that you may wish to make a complaint, this should be directed to T H March. The complaints procedure is detailed in your insurance documentation.
It is important you read the certificate as this details the terms, conditions and any restrictions in cover.
Click here to download the insurance product information document (PDF)
Add theft, damage & loss Insurance from T H March 
The insurance value is higher than our selling price and is the estimated replacement cost if our Diamond Heaven discount were no longer available at the time of a claim.
1 year cover for £62.73 inclusive of IPT
3 year cover for £114.74 inclusive of IPT
Our UK customers can insure their purchase with MarchGuard cover from T H March, providers of specialist jewellery and watch insurance since 1887.
- No excess on claims
- Simple and easy to arrange
- Accidental loss*
- Accidental damage*
- Theft cover*
- Worldwide cover (up to 30 consecutive days abroad)
- All claims are processed through Diamond Heaven (repair or replacement)
- For 3 year policies, protection is included against price inflation on replacement items (see certificate terms for details)
* Subject to terms and conditions of the policy
Click here to view / download the insurance product information document (PDF)
Click here to view / download the full policy wording document (PDF)
- This insurance is for UK residents only
- There is no cover for wear and tear
- There is no cover for items left in unattended baggage or in an unattended vehicle
- There is no cover for any free gifts or accessories that may have come with the purchase
- There is a 14-day cooling off period
- This insurance is NOT renewable after the initial term
- The policy wording provides full details of cover and exclusions and you are requested to read this.
Important notice: Whilst many home insurance policies may cover certain pieces of jewellery or watches we would advise all customers to check their policies closely. Certain household policies have restrictions on watch and jewellery cover, and may include limitations such as, no accidental damage cover, no cover outside of the home or cover for holidays abroad. They may also restrict your choice of jeweller for repair or replacement. In the event of a household insurance claim, you may be expected to pay an policy excess and any claims made may affect your future premiums.
CLEANING PRODUCTS
HELPING KEEP YOUR JEWELLERY CLEAN AT HOME
We have a range of products to help you keep your jewellery clean at home. Connoisseurs is a world leader in jewellery care providing their products worldwide.
PRECIOUS JEWELLERY CLEANER
Regular use of Connoisseurs Precious Jewellery Cleaner will bring out the brilliance of your gold, platinum, diamonds & precious stone jewellery. Polymers in our jewellery cleaning formula help to reduce the appearance of tiny scratches in settings. Connoisseurs Precious Bath is a good way to clean most metals used in jewellery today.
DIAMOND DAZZLE STIK
Connoisseurs Diamond Dazzle Stik® Sleek, cosmetic-like pen makes cleaning diamonds and precious stones a breeze.
Diamond Dazzle Stik’s jewellery cleaning gel contains micro-fine cleansers and polishing agents that bring radiance and luster to diamonds.
In merely seconds, you can give your diamond jewellery a beauty treatment, anywhere, anytime.
Perfect for gold, platinum and silver bands. Contains special polymers to fill in scratches when used over time.
Just Twist, Brush & Dazzle!
JEWELLERY POLISHING CLOTH
Our gold polishing cloth is a convenient way to clean gold jewellery. The Two-Step Dry-Cleaning System cleans and polishes jewellery and watches to a lustre while removing tarnish and helping to prevent further tarnish buildup.
In step 1, gently rub your jewellery with the UltraSoft lighter inner cloth to remove dirt and tarnish. Our exclusive anti-tarnish shield is applied. Step 2’s outer UltraSoft darker cloth buffs and polishes your jewellery or watch to bring gold or platinum to a high lustre.
JEWELLERY WIPES
Connoisseurs Jewellery WipesTM come in a convenient, easy-to-open compact, making it easy to clean gold and silver jewellery anywhere, anytime. Connoisseur Jewellery WipesTM contain an anti-tarnish shield to help your jewellery retain its luster.
QUICK JEWELLERY CLEANSER
Quickly and safely cleans jewellery with our special gel formula. It comes equipped with a special jewellery cleansing brush that snaps on the container for convenient storage. Gentle on hands.
DAZZLE DROPS ADVANCED JEWELLERY CLEANER
Connoisseurs Dazzle Drops Advanced Jewellery Cleaner Concentrate means no more cleaning in dirty solution. The 1 oz. container of Advanced Dazzle Drops makes over 80 (10 drop) batches of cleaning solution. Includes a dipping scoop which now holds more jewellery, along with an easy-grip cleansing brush specialized to clean all jewellery surfaces. The cleaning solution is safe for gold, platinum, diamonds, precious and semi-precious stones, pearls, and delicate jewellery. Easy open jar, easy to use, not messy, and non-toxic.
