Sale Now On - 15% off Made to Order items and 30% off Stock Items* - Terms Apply

Sale Now On - 15% off Made to Order items and 30% off Stock Items*- Terms Apply

 
 

This insurance is optional and will meet the demands and needs of a UK resident requiring insurance for jewellery or watches in the United Kingdom, Channel Islands and Isle of Man plus up to 30 consecutive days elsewhere in the world any one trip.

The insurance is administered by T H March & Co. Limited, Hare Park House, Yelverton Business Park, Yelverton, Devon, PL20 7LS, and they are authorised and regulated by the Financial Conduct Authority (FCA). This may be checked on the Financial Services Register on the FCA’s website.

In the unlikely event that you may wish to make a complaint, this should be directed to T H March. The complaints procedure is detailed in your insurance documentation.

It is important you read the certificate as this details the terms, conditions and any restrictions in cover.

Click here to download the insurance product information document (PDF)

 
 
 
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Protection your jewellery deserves

The insurance value is higher than our selling price and is the estimated replacement cost if our Diamond Heaven discount were no longer available at the time of a claim.

1 year cover for £62.73 inclusive of IPT

3 year cover for £114.74 inclusive of IPT

Our UK customers can insure their purchase with MarchGuard cover from T H March, providers of specialist jewellery and watch insurance since 1887.

Main Policy Benefits
  • No excess on claims
  • Simple and easy to arrange
  • Accidental loss*
  • Accidental damage*
  • Theft cover*
  • Worldwide cover (up to 30 consecutive days abroad)
  • All claims are processed through Diamond Heaven (repair or replacement)
  • For 3 year policies, protection is included against price inflation on replacement items (see certificate terms for details)

* Subject to terms and conditions of the policy

Click here to view / download the insurance product information document (PDF)
Click here to view / download the full policy wording document (PDF)

Please be aware:
  • This insurance is for UK residents only
  • There is no cover for wear and tear
  • There is no cover for items left in unattended baggage or in an unattended vehicle
  • There is no cover for any free gifts or accessories that may have come with the purchase
  • There is a 14-day cooling off period
  • This insurance is NOT renewable after the initial term
  • The policy wording provides full details of cover and exclusions and you are requested to read this.

Important notice: Whilst many home insurance policies may cover certain pieces of jewellery or watches we would advise all customers to check their policies closely. Certain household policies have restrictions on watch and jewellery cover, and may include limitations such as, no accidental damage cover, no cover outside of the home or cover for holidays abroad. They may also restrict your choice of jeweller for repair or replacement. In the event of a household insurance claim, you may be expected to pay an policy excess and any claims made may affect your future premiums.

TERMS AND CONDITIONS

Updated Date 25 Jan 2024.

Terms

This website is operated through domain name ' diamond-heaven.co.uk (referred to as "diamond heaven/we/our/us"). As a user of this website (referred to as "you/your") you acknowledge that any use of this website by you including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. How to Use this Site, Returns and Refunds, and Privacy Policy.

By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old , that you have the authority/consent of your parent or guardian to do so.

Please make sure you:

  • Read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them.
  • Print a copy for future reference.
  • Any orders placed by the customers can be cancelled.
General

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

Order process

2.1 All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

2.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered.

2.3 We do not file details of your order for you to subsequently access direct on this website, and you are therefore advised to print out these terms and conditions together with the order acknowledgement for your own records.

Delivery

3.2 Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.

3.3 Risk of loss and damage of products passes to you on the date when the products are delivered.

Payment

4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

4.2 The price you pay is the price displayed on this website at the time we receive your order. However, whilst we make every effort to try and ensure that all prices on our website are accurate, errors sometimes occur. If we discover an error in the price of goods you have ordered we will inform you of this fact as soon as possible. You will be given the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

4.3 Payment can be made by any method specified in 'payment section'.

4.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

Returns, Cancellations and Substitutions

5.1 For our refund policy, please refer to Returns.

5.2 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

5.3 After the date of order there will be a 14 day cooling off period. Should you wish to change or cancel your order please notify us within this period.

5.4 If you experience a fault with any jewellery within you’re the first 30 days you are enitieled to return this to us under the Consumer Rights Act 2015. Please note due to the nature of the items we sell a full assesment will be completed to assatain the cause of the fault and to confirm it is a manufacturing fault.

Intellectual Property

6.1 You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors (as appropriate). You are permitted to use this material only as expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.

6.2 You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Liability and Indemnity

7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

7.2 Subject to Section 7.1 above, we will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website AJL will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

7.3 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

7.4 Subject to Section 7.1 above, we will not be liable whether in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

7.5 Notwithstanding the above, subject to Section 7.1 our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.

7.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Miscellaneous Provisions

8.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of Birmingham, UK. English is the only language offered for the conclusion of the contract.

8.2 HSBC Merchant Services processes all debit, credit and charge card payments for customers and will retain a handling fee from the transaction value. The remaining amount will be paid to us for the goods and services supplied. The total amount payable by all customers regardless of the means of payment will be the same, as we will be incurring the cost of the handling fee on your behalf.

8.3 We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond its reasonable control.

8.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:

the privacy practices of such websites,

the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on

or available from such websites or resources or

the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

8.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by us.

8.6 We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

8.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

8.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:

We shall have the right to enforce any rights or benefits under these terms and conditions;

We shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;

A person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.

No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).

8.9 No delay or failure by us to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Us.

8.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and us relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Us for your use of this website

8.11 Our finance services are currently not available for use with purchases of any "Stock" items, or in conjunction with any special offers/vouchers.

Specific Clauses.

Delivery Errors, Delays, Force Majeure.

9.0 We cannot be held responsible for any costs incurred due to a delayed delivery, all of our delivery dates are approximations, and due to the handmade nature of our items there are instances when items will take longer. We endeavour to give accurate delivery tine information, however cannot be held liable in the event of this information being invalid.

9.1 In the event that a delivery address has been provided incorrectly, or that a product is delivered to an incorrect address, we cannot be held liable for any costs incurred directly or indirectly due to this.

9.2 Force Majeure - Apex Jewellers Ltd, Cannot be held liable for any costs incurred due to failure to deliver any part of the contract if this failure is due to an Act Of God, I.E. Hurricanes, Adverse Weather Conditions, Impassable Snow Fall, Volcanic Eruption, Nor shall we be liable in the event of, (including but not limited to) Terror Attacks, Rioting, Strike action, War, Power Failure, Customs intervention.

Damage to items.

9.3 Diamonds falling out/Becoming loose - Our Diamonds are set by hand, they are inspected and will not become loose in their settings. A stone will only become loose as a result of impact, or damage.

9.3.2 Rhodium - All of our white gold items are Rhodium plated, this is a standard industry practice. Rhodium will wear over time, and require re-application. The length of time this will take varies depending upon the level of acidity in skin, and the possible contact with substances such as chlorine. The company cannot be held responsible for the length of time the rhodium plating will last, due to the large amount of variable contributing factors. This does not constitute a manufacturing fault, Rhodium is applied afterwards to improve the colour of the item, and holds no structural benefit.

9.3.3 Surface scratching will occur if jewellery is worn daily, to fully protect your jewellery, you should have it serviced regularly, whereby the surface scratches can be removed. Gold, Platinum and other precious metals are extremely malleable, this is why they are used for jewellery making, They are susceptible to impact damage, and to misshaping under pressure. Jewellery should be removed before undertaking any physical activity that may cause impact/friction or pressure to be applied to the band.

Products.

9.4 We take time to ensure that our website prices, images and descriptions are correct, however human error can occur, and as such we cannot be held liable for such mistakes, or for any costs incurred in relation to this failure to deliver.

9.5 All Product images are for illustration purposes only, in certain circumstances the product may differ slightly due to the handmade nature of our items. Unless specifically stated in title or description, each Catalogue item is offered for sale individually, all items are sold separately.

9.6 Any item sold as "stock" through our website is a physical item, either in stock, or displayed for sale in a retail store, as such there are instances when these items are purchased in store, and also purchased online. In this event, the in store purchase will take precedent. We cannot be held liable for any errors that may occur with the removal of stock items, or for costs incurred by parties as a result of this. We will always endeavour to come to a reasonable solution for both parties.

Consent

By using the Site you consent to our collection and use of your Personal Information as stated above. If we decide to change our privacy policy, we will post a notice to that effect on the Site.

Disclaimer of Warranties and Damages; Limitation of Liability YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THIS SITE (INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE) IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WITH REGARD TO THE CONTENT ON THIS SITE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (1) FOR THE ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF ANY CONTENT PUBLISHED ON OR AVAILABLE THROUGH THE SITE; (2) THAT THE SERVER THAT MAKES THIS SITE AVAILABLE IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM, OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM, OR OTHERWISE USE THE SITE.

UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO APEX JEWEELERS LIMITED 'S NEGLIGENCE, SHALL APEX Jewellers LIMITED BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, OR SPECIAL DAMAGES RELATED TO (A) THE USE OF, (B) THE INABILITY TO USE, OR (C) ERRORS OR OMISSIONS IN THE CONTENTS AND FUNCTIONS OF THIS SITE, EVEN IF APEX JEWELLERS LIMITED OR AN AUTHORIZED REPRESENTATIVE THEREOF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Affiliate Programs

A notice to all affiliates from Paid on Results or Affiliate future. It is your responsibility to ensure that customers coming through to our site are aware that the following terms apply, we shall take no responsibility for sales that DO NOT meet the below terms and shall also NOT be responsible for liaising with any customers chasing ‘cash back’ or ‘discounts’ you have offered.

Customer Cashback Schemes
  • We will confirm any completed orders 30 days from the customer’s receipt of an item as per distance selling regulations and our money back guarantee. We cannot agree referrals before this date.
  • Referrals are only valid on sales completed through a complete sale. This includes payments via debit/credit card but EXCLUDES any customer taking out a finance option with Barclays. We will not honour any order that results in a finance agreement.
  • It is the Affiliates responsibility to liaise with the customer throughout. We will not be responsible for discussing ‘cash back’ or any other ‘discounts’.
  • All Affiliates are responsible for ensuring the customer is aware of these terms
  • Referrals will be accepted through direct online sales ONLY. This excludes all of our stores and any telephone/methods of sale

Please note failing to follow or comply to the above will result in being removed from our affiliate program with immediate effect.

Diamond Heaven Instagram Competition #MyDiamondHeaven

Terms & Conditions

The Diamond Heaven Instagram Competition #MyDiamondHeaven is open to UK residents over the age of 18.

To enter the competition, participants will have to send in their best engagement photo of them with their partner along with a story of how their romance started / the story behind their engagement rings.

To be eligible, photos should be shared publicly on Instagram, with the hashtag #MyDiamondHeaven.

The prize awarded to the competition winner is a Classic Men’s Wedding Band and a Diamond Set Ladies Wedding Band, and can be collected in store or alternatively shipped to your home address.

The prize is as stated and no cash or other alternatives will be offered. The prizes are also not transferable.

Closing date for entry will be on Monday April 18th at 4PM. After this date, no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.

One winner will be contacted privately on Instagram, and after acceptance of the prize an announcement will be made both on the Diamond Heaven Instagram and Facebook Pages.

If the winner cannot be contacted or does not claim their prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, all participants agree to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

DIAMOND HEAVEN CHRISTMAS COMPETITION 2018

The Diamond Heaven Christmas Competition is open to UK residents over the age of 18.
To enter the competition, participants must enter via the Rafflecopter form and correctly answer which square in the seek-and-find grid the diamond ring can be found in.

The prize awarded to the competition winner is a
Multi Stone Diamond Ring
Diamond Shape - Round
Metal - Platinum
Total Carat Weight - 1.28ct
Colour/Clarity - VS/EF
RRP is £3000.00

The prize can be collected in store or alternatively shipped to your home address.

The prize is as stated and no cash or other alternatives will be offered. The prizes are also not transferable.

Closing date for entry will be on Sunday 16th December 2018. After this date, no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.

One winner will be emailed, and after acceptance of the prize an announcement will be made.
If the winner cannot be contacted or does not claim their prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, all participants agree to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Black Friday Early Bird Terms.

Customers who have not made a previous purchase from us will receive a 10% discount on the below items.

  • Engagement Rings
  • Diamond Rings
  • Wedding Rings
  • Eternity Rings
  • Diamond Jewellery

Sale Excludes the following - Bespoke Items, Upgrades, or items purchased before the 12th Nov 2018

DIAMOND HEAVEN SUMMER COMPETITION 2019

Terms & Conditions

The Diamond Heaven Summer Competition is open to UK residents over the age of 18.

To enter the competition, participants must enter via the Diamond Heaven social posts either replying to he pinned Facebook post or on Twitter using the #DHsummercompetition with a competition entry photo to be taken in-store at any of our 5 locations.

Each entrant to the competition will be given 15% in-store discount when they enter the competition.

Prize winners will win a Platinum 1ct Diamond Halo ring worth £5000!

The prize can be collected in-store or alternatively shipped to your home address.

The prize is as stated and no cash or other alternatives will be offered. The prizes are also not transferable.

Closing date for entry will be on Saturday 31st August 2019 at 23:59. After this date, no further entries to the competition will be considered. No responsibility can be accepted for entries not received for whatever reason.

The winner will be notified on Facebook or Twitter (dependant on entry) and after acceptance of the prize, an announcement will be made. If the winner cannot be contacted or does not claim their prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, all participants agree to the use of their name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

DIAMOND HEAVEN CHRISTMAS COMPETITION 2021

The Diamond Heaven Christmas Competition is open to UK residents over the age of 18.

To enter the competition, participants must like the competition post, follow Diamond Heaven social and post a photo wearing a Christmas jumper.

The prize awarded to the competition winner is a Solitaire Ring;
Diamond Shape - Round
Metal – 9ct White Gold
Total Carat Weight - 1.09ct
Colour/Clarity – SI2/J
RRP is £6,300

The prize can be collected in store or alternatively shipped to your home address.

The prize is as stated and no cash or other alternatives will be offered. The prizes are also not transferable.

Closing date for entry will be on Friday 31st December 2021. After this date, no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.

One winner will be contacted via the social media used for their entry.

If the winner cannot be contacted or does not claim their prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, all participants agree to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

SCOTRAIL 10% DISCOUNT

10% discount for Scotrail customers.

Only valid for orders over £100.

Valid from 01/04/22 until 30/09/22

The Diamond Heaven Scotrail discount is open to UK residents over the age of 18.

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

SPRING SALE - Terms and Conditions

Enjoy 10% off in our Spring Sale when subscribing to our Mailing List, you will receive an email code for your discount.

Only valid for orders over £100.

Sale Excludes the following - Bespoke Items, Upgrades, Exchanges or Services.

Valid from 01/05/23 until 31/05/23

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied. Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

SUMMER SALE - Terms and Conditions

Enjoy 10% off in our summer Sale.

Only valid for orders over £100.

Sale Excludes the following - Bespoke Items, Upgrades, or items purchased before the 11th July.

Valid from 11/07/22

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied. Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

BLACK FRIDAY SALE - Terms and Conditions

Enjoy 15% off in our Black Friday Sale.

To receive the 15% off discount code, you must subscribe to the Diamond Heaven newsletter and the code will be emailed to you. You can unsubscribe at any time via the link provided at the bottom of the email.

Only valid for orders over £100.

Sale Excludes the following - Bespoke Items, Upgrades, or items purchased before the 1st November.

Valid from 1/11/22

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied. Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

WINTER WONDERLAND - Terms and Conditions

Enjoy 15% off.

Only valid for orders over £100.

Sale Excludes the following - Bespoke Items, Upgrades, exchanges.

Valid from 19/11/22 Until 01/12/22

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied. Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

DIAMOND HEAVEN – 12 DAYS OF DIAMONDS ADVENT EVENT

This limited time event will span over 12 days from the 5th of December to the 16th of December.

Items will go live at 11:00am every day for the duration of the advent and once open, they will remain available until the end of the advent or until there is no further stock available. All items will be taken off at 11:00am on the 17th of December.

These items will be limited in quantity and will be sold on a first come first served basis.

The special prices given to these items will only remain for the duration of the advent and may not be honored after this date.

All items in the advent are in stock and should be available for Pre-Christmas delivery. However, we cannot be held liable for any delays due to any postal service issues or anything out of our control.

The advertised carat weights are an approx. and can have decimal point differences.

The insurance valuation provided with each item will give the final carat weight of the item purchased.

The Tennis Necklace will be a guaranteed 3.00ct total weight minimum, this can fluctuate up to 3.20ct Total weight approx. and insurance valuation will state the final carat weight of your purchased Tennis Necklace.

The colour grades on the Tennis Necklace will vary between G - I colour. The tennis necklaces have a variety of specifications, the specifications of your specific item will be stated on your insurance valuation.

When you purchase your item online you will receive an order acknowledgement within 24-48 hours while we check stock levels, once we have secured your item you will receive your order confirmation. If your purchased item is out of stock, you will be offered an alternative or we will refund you in full on the next working day. (Please note Refunds can take up to 3-5 working days due to Bank checks if needed).

Unless specified, all items in the advent are not supplied with independent certification but will come with Insurance Valuation for Insurance purposes.

Items purchased online during the advent must be shipped directly to the billing address, these are not available for collection.

All our general terms still apply.

Diamond Heaven reserved the right to withdraw this offer at any time for any reason.

END OF SEASON SALE - TERMS AND CONDITIONS

Enjoy 10% off in our End of Season Sale.

Only valid for orders over £100.

Sale Excludes Bespoke Items and Upgrades.

Valid from 15/12/22

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied. Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

VALENTINES SALE 2023 - TERMS AND CONDITIONS

Enjoy 10% off in our Valentines Sale when subscribing to our Mailing List, you will receive an email code for your discount.

Only valid for orders over £100.

Sale Excludes the following - Bespoke Items, Upgrades, Exchanges or Services.

Valid from 09/01/23 until 14/02/23

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied. Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

VALENTINES COMPETITION 2023 – DIAMOND HEAVEN

The Diamond Heaven Valentines Competition 2023 is open to UK residents over the age of 18.

To enter the competition, participants must:

  • Subscribe to Diamond Heaven
  • Follow us on Instagram/Like us on Facebook
  • Comment a heart symbol on the Valentines competition post in the comments section
  • For an additional entry share to your stories on Instagram

The prize awarded to the competition winner is a pair of diamond studs to wear this Valentines day:

Description: Lab Grown Diamond Stud Earrings four claw setting

Diamond Shape – Round Brilliant Cu

Metal – 9ct Yellow Gold

Total Carat Weight - 1.00ct

Colour/Clarity – VS/DE

RRP is £2,175.00

The prize can be collected in store or alternatively shipped to your home address

The prize is as stated and no cash or other alternatives will be offered. The prizes are also not transferable.

Closing date for entry will be on Tuesday 14th February 2023. After this date, no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.

One winner will be contacted via the social media used for their entry.

If the winner cannot be contacted or does not claim their prize within 3 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, all participants agree to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

We reserve the right to withdraw this offer at any time.

Registered Company number: 824525534

0121 200 130

[email protected]

VALENTINES SALE - TERMS AND CONDITIONS

Enjoy UP TO 40% off selected items instore and 10% off all items in our Valentine's Sale when subscribing to our Mailing List, you will receive an email code for your discount to shop online.

Only valid for orders over £100.

Sale Excludes the following - Bespoke Items, Upgrades, Exchanges or Services.

Valid from 09/01/23 until 14/02/23

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied. Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

MOTHER’S DAY COMPETITION 2023 – DIAMOND HEAVEN

The Diamond Heaven Mother’s Day Competition 2023 is open to UK residents over the age of 18.

To enter the competition, participants must:

Subscribe to Diamond Heaven – (Link in Bio & Stories)

Follow us on Instagram/Like us on Facebook

Comment a heart symbol on the Mother’s Day competition post in the comments section

The prize awarded to the competition winner is a pair of diamond and pearl earrings with the matching diamond and pearl pendant.

Description: Diamond & Pearl Pendant & Earring Set
Diamond Shape – Round Brilliant Cut Diamonds
Metal – 9ct Yellow Gold
Total Carat Weight - 0.20ct
Colour/Clarity – VS/EF
RRP is £1,955.00

The prize can be collected in store or alternatively shipped to your home address.

The prize is as stated and no cash or other alternatives will be offered. The prizes are also not transferable.

Closing date for entry will be on Sunday 19th March 2023. After this date, no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.

One winner will be contacted via the social media used for their entry.

If the winner cannot be contacted or does not claim their prize within 3 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, all participants agree to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

SUMMER SALE - TERMS AND CONDITIONS 2023

Enjoy 10% off in our summer Sale of made to order items, when you subscribe your discount code will be emailed to you.

Enjoy up to 25% off Selected items in stock in our summer Sale, when you subscribe your discount code will be emailed to you.

Enjoy up to 50% off Selected items in stock in our U.K Stores only. Not online.

Only valid for orders over £100.

Sale Excludes the following - Financed Items, Bespoke Items, Upgrades, or items purchased before the 3rd July 2023.

Valid from 03/07/23 to 31/08/2023

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

SUMMER COMPETITION 2023 – DIAMOND HEAVEN

The Diamond Heaven Summer Competition 2023 is open to UK residents over the age of 18.

To enter the competition, participants must:

  • Subscribe to Diamond Heaven (Link in Bio & Stories)
  • Follow us on Instagram/Like us on Facebook
  • Tag a friend
  • For an additional ten entries share the competition post to your stories on Instagram

The prize awarded to the competition winner is a pair of diamond studs to wear this Valentines day:

Description: Diamond Claw Half Set (Approx) Eternity Ring

Diamond Shape: Round Brilliant Cut natural diamonds,

Metal: 18k White Gold

Total Carat Weight: 0.15ct

Colour/Clarity: VS/EF

Item Value - £1,000.00

The prize can be collected in store or alternatively shipped to your home address.

The prize is as stated and no cash or other alternatives will be offered. The prizes are also not transferable.

Closing date for entry will be on Sunday 30th August 2023. After this date, no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.

One winner will be contacted via the social media used for their entry.

If the winner cannot be contacted or does not claim their prize within 3 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, all participants agree to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

STOCK ITEM PROMOTION - TERMS AND CONDITIONS 2023

Enjoy 25% off on various stock items, when you subscribe your discount code will be emailed to you.

Only valid for orders over £100.

Sale Excludes the following - Financed Items, Bespoke Items, Upgrades, Exchanges etc

Valid from 04/09/23 to 30/09/2023

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

We reserve the right to withdraw this offer at any time.

BLACK FRIDAY SALE - TERMS AND CONDITIONS 2023

Enjoy 10% off in our Black Friday Sale for made to order items, Only valid for orders over £100.

Enjoy up to 25% off Selected items in stock instore and online, Only valid for orders over £100.

Enjoy our new weekly changing promotions:

£200 of wedding rings with minimum spend of £1,000

£200 off eternity rings with minimum spend of £800

£100 off Jewellery with minimum spend of £500

£250 off Engagement Rings with minimum spend of £1,500

Sale Excludes the following - Financed Items, Bespoke Items, Upgrades, or exchanges

Please note: The weekly changing promotions are only applicable on Made to Order items that have the 10% discount already applied to them but they cannot be used in conjunction with any other offer. Ask instore or a member of the online team for further information.

Valid from 01/10/23 to 30/11/2023

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

CHRISTMAS SALE - TERMS AND CONDITIONS 2023

Enjoy 10% off in our Christmas Sale on made to order items only (valid for orders over £100)

Enjoy 25% off in our Christmas Sale on stock items, valid for online only (valid for orders over £100)

Enjoy up to 40% off on selected stock items, valid instore only (valid for orders over £100)

Sale Excludes the following - Financed Items, Bespoke Items, Upgrades, or exchanges

Please note: The weekly changing promotions are only applicable on Made to Order items that have the 10% discount already applied to them but they cannot be used in conjunction with any other offer. Ask instore or a member of the online team for further information.

Valid from 01/12/23 to midnight 25/12/2023

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

Boxing Day SALE - TERMS AND CONDITIONS 2023

Enjoy 10% off in our Boxing Day Sale on made to order items only (valid for orders over £100)

Enjoy 25% off in our Boxing Day Sale on stock items, valid for online only (valid for orders over £100)

Enjoy up to 40% off on selected stock items, valid instore only (valid for orders over £100)

Sale Excludes the following - Financed Items, Bespoke Items, Upgrades, or exchanges

Please note: The weekly changing promotions are only applicable on Made to Order items that have the 10% discount already applied to them but they cannot be used in conjunction with any other offer. Ask instore or a member of the online team for further information.

Valid from 26/12/23 to midnight 31/12/2023

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

2024 SALE - TERMS AND CONDITIONS

Enjoy up to 25% off Selected stock items instore and online, Only valid for orders over £100.

Enjoy 40% off Selected clearance stock items instore and online, Only valid for orders over £100.

Sale Excludes the following - Made to order items, Financed Items, Bespoke Items, Upgrades, or exchanges

The clearance sale cannot be used in conjunction with any other offer. Ask instore or a member of the online team for further information.

Valid from 01/01/24 to 31/01/2024

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

2024 VALENTINE’S - TERMS AND CONDITIONS

Enjoy up to 40% off Selected stock items instore and online, Only valid for orders over £100.

Sale Excludes the following - Made to order items, Financed Items, Bespoke Items, Upgrades, or exchanges

The clearance sale cannot be used in conjunction with any other offer.

Ask instore or a member of the online team for further information.

Valid from 20/01/24 to 14/02/2024

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

2024 MOTHER’S DAY - TERMS AND CONDITIONS (PROMOTION)

Enjoy up to 40% off stock items instore and online, valid for orders over £100.

Sale Excludes the following - Made to order items, Financed Items, Bespoke Items, Upgrades, or exchanges.

The clearance sale cannot be used in conjunction with any other offer.

Ask instore or a member of the online team for further information.

Valid from 23/02/24 to 10/03/2024

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

MOTHER'S DAY COMPETITION 2024 – DIAMOND HEAVEN

The Diamond Heaven Mother's Day Competition 2024 is open to UK residents over the age of 18.

To enter the competition, participants must:

  • Subscribe to Diamond Heaven (Link in Bio & Stories)
  • Follow us on Instagram/Like us on Facebook
  • Mention their mother figure who deserves to win in the comments section on the giveaway post.

The prize awarded to the competition winner is below:

Description: Diamond Channel Set Eternity Ring Half set (Approx)

Diamond Shape: Round Brilliant Cut natural diamonds,

Total Carat Weight: 0.17ct (Approx)

Colour/Clarity: VS/EF

Size: M

Item Value - £850.00

The prize can be collected in store or alternatively shipped to your home address. The prize is as stated and no cash or other alternatives will be offered. The prizes are also not transferable.

Closing date for entry will be at Midnight of Sunday 10th March 2024. After this date, no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason. One winner will be contacted via the social media by Diamond Heaven’s account only referencing their entry.

If the winner cannot be contacted or does not claim their prize within 3 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, all participants agree to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Diamond Heaven reserves the right to amend these terms and conditions from time to time where it considers it necessary to do so.

SPRING SALE - TERMS AND CONDITIONS 2024 (PROMOTION)

Enjoy 10% off made-to-order items & stock items instore and online, valid for orders over £100.

Sale Excludes the following - Financed Items, Bespoke Items, Upgrades, or exchanges.

The clearance sale cannot be used in conjunction with any other offer.

Ask instore or a member of the online team for further information.

Valid from 25/03/24 to 15/04/2024

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserves the right to amend these terms and conditions and to extend the valid from date if and when it is considered necessary to do so.

2024 SUBSCRIBER ONLY OFFER - TERMS AND CONDITIONS

Enjoy 20% off Made-to-order items, valid for online purchases only when using the exclusive subscriber code in Diamond Heaven's subscriber newsletter.

The discount is applicable only up to the maximum online basket value of £1,500

Sale Excludes the following - Quick Delivery/Stock Items, Financed Items, Bespoke Items, Upgrades, or exchanges.

The clearance sale cannot be used in conjunction with any other offer. Ask instore or a member of the online team for further information.

Valid from 26/04/24 to 05/05/2024 at midnight.

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserve the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.

MAY GIVEAWAY COMPETITION 2024 – DIAMOND HEAVEN

The Diamond Heaven May giveaway Competition 2024 is open to UK residents over the age of 18.

To enter the competition, participants must:

  • Subscribe to our newsletter (link in bio!)
  • Like and save this post
  • Tag a friend in the comments. 1 tag is 1 entry each
  • For extra entries you can share the competition post to your stories

The prize awarded to the competition winner is below:

Description: Diamond & Emerald gemstone rub over pendant

Total Carat Weight: 0.10ct (Approx)

Diamond Colour/Clarity: VS/EF

Metal: 9k Yellow Gold

Item Value - £450.00

The prize can be collected in store or alternatively shipped to your home address. The prize is as stated and no cash or other alternatives will be offered. The prizes are also not transferable.

Closing date for entry will be at Midnight of Friday, 31st May . After this date, no further entries to the competition will be permitted. No responsibility can be accepted for entries after this date and time. One winner will be contacted via the social media by Diamond Heaven’s account only referencing their entry.

If the winner cannot be contacted or does not claim their prize within 3 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, all participants agree to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Diamond Heaven reserves the right to amend these terms and conditions from time to time where it considers it necessary to do so.

UP TO 40% OFF SALE - TERMS AND CONDITIONS 2024

Enjoy 15% off made-to-order items, valid for orders over £100.

Enjoy 30% off selected stock items online, valid for orders over £100.

Enjoy 40% off clearance items online, valid for orders over £100.

Sale Excludes the following - Financed Items, Bespoke Items, Upgrades, or exchanges.

The clearance sale cannot be used in conjunction with any other offer.

Ask instore or a member of the online team for further information.

Valid from 20/05/24 to 30/06/2024 at midnight

If items from the qualifying order are subsequently returned, Diamond Heaven reserves the right to reduce the value of the refund by value of discount applied.

Diamond Heaven reserves the right to amend these terms and conditions and to extend the valid from date if and when it is considered necessary to do so.

Registered Company number: 824525534

0121 200 1300

[email protected]


Apex Jewellers Ltd
115 Vyse Street
Jewellery Quarter
Birmingham
B18 6LP

T: 0121 200 1300
E: [email protected]
VAT no: 824525534
Company Registration no: 5297666

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