Service
Customer Product InformationThis insurance is optional and will meet the demands and needs of a UK resident requiring insurance for jewellery or watches in the United Kingdom, Channel Islands and Isle of Man plus up to 30 consecutive days elsewhere in the world any one trip.
The insurance is administered by T H March & Co. Limited, Hare Park House, Yelverton Business Park, Yelverton, Devon, PL20 7LS, and they are authorised and regulated by the Financial Conduct Authority (FCA). This may be checked on the Financial Services Register on the FCA’s website.
In the unlikely event that you may wish to make a complaint, this should be directed to T H March. The complaints procedure is detailed in your insurance documentation.
It is important you read the certificate as this details the terms, conditions and any restrictions in cover.
Click here to download the insurance product information document (PDF)
Add theft, damage & loss Insurance from T H March 
The insurance value is higher than our selling price and is the estimated replacement cost if our Diamond Heaven discount were no longer available at the time of a claim.
1 year cover for £62.73 inclusive of IPT
3 year cover for £114.74 inclusive of IPT
Our UK customers can insure their purchase with MarchGuard cover from T H March, providers of specialist jewellery and watch insurance since 1887.
- No excess on claims
- Simple and easy to arrange
- Accidental loss*
- Accidental damage*
- Theft cover*
- Worldwide cover (up to 30 consecutive days abroad)
- All claims are processed through Diamond Heaven (repair or replacement)
- For 3 year policies, protection is included against price inflation on replacement items (see certificate terms for details)
* Subject to terms and conditions of the policy
Click here to view / download the insurance product information document (PDF)
Click here to view / download the full policy wording document (PDF)
- This insurance is for UK residents only
- There is no cover for wear and tear
- There is no cover for items left in unattended baggage or in an unattended vehicle
- There is no cover for any free gifts or accessories that may have come with the purchase
- There is a 14-day cooling off period
- This insurance is NOT renewable after the initial term
- The policy wording provides full details of cover and exclusions and you are requested to read this.
Important notice: Whilst many home insurance policies may cover certain pieces of jewellery or watches we would advise all customers to check their policies closely. Certain household policies have restrictions on watch and jewellery cover, and may include limitations such as, no accidental damage cover, no cover outside of the home or cover for holidays abroad. They may also restrict your choice of jeweller for repair or replacement. In the event of a household insurance claim, you may be expected to pay an policy excess and any claims made may affect your future premiums.
Price Match Guarantee
At Diamond Heaven we are committed to providing the highest quality jewellery for the best price possible. You can rest assured that we will not be beaten on price and you will always get the most competitive deal when shopping with us each time. That's why we offer our Price Match Guarantee, instore and online.
Here's how our Price Match Guarantee works:
- The items at Diamond Heaven must be the same design and specifications as the comparison quote, including; model, metal type, gemstone, diamond carat weight, quality specifications and same certified company.
- The item must be in stock and available for purchase from a recognised retailer instore or online on the date you request your price match.
- The price of shipping, VAT, import duty, admin fee’s packaging, etc will be taken into account as we will compare the total cost with companies inside and outside the U.K.
- If your request is approved and meets all the above criteria, we will match the lower price of the item.
- The Price Match Guarantee is valid for 24 hours as diamond and gold prices can vary on the market.
- We reserve the right to refuse a price match if the competitor's offer is not genuine, or if it does not meet our eligibility criteria as a matching item.
- The Price Match Guarantee applies to the items price only.
- We do not price match with auction sites, second hand items, marketplace websites (such as eBay or Amazon), or prices from unauthorized dealers.
- Our decision on price match requests is final.
- We will not offer this with payments by Interest Free Finance, Amex or corporate cards for price match sales.
- Competing prices must be in the same currency and will include the total cost of the items for shipping, VAT, import duty, admin fee’s packaging, etc as the total cost for comparison.
- No other promotion codes or sale discounts can be applied to price matches.
- In store price matches will be at Manager's discretion.
- Diamond Heaven reserves the right to modify or terminate the Price Match Guarantee program at any time without prior notice.
- Diamond Heaven has the right to refuse price matches if it does not fall within our guidelines and terms and conditions.
- The Diamond Price Guarantee only applies before you purchase your Diamond Heaven diamond. Once you purchase from Diamond Heaven, if you are not satisfied with your purchase, you can return your diamond to us within 30 days.
- The Price Match Guarantee only applies before your purchase. Once purchased from Diamond Heaven you will not be able to then use the Price Match Guarantee at a later date as Diamond and Gold prices fluctuate on the market it is offered on the date of purchase only.
