Price Match Guarantee
At Diamond Heaven we are committed to providing the highest quality jewellery for the best price possible. You can rest assured that we will not be beaten on price and you will always get the most competitive deal when shopping with us each time. That's why we offer our Price Match Guarantee, instore and online.
Here's how our Price Match Guarantee works:
- The items at Diamond Heaven must be the same design and specifications as the comparison quote, including; model, metal type, gemstone, diamond carat weight, quality specifications and same certified company.
- The item must be in stock and available for purchase from a recognised retailer instore or online on the date you request your price match.
- The price of shipping, VAT, import duty, admin fee’s packaging, etc will be taken into account as we will compare the total cost with companies inside and outside the U.K.
- If your request is approved and meets all the above criteria, we will match the lower price of the item.
- The Price Match Guarantee is valid for 24 hours as diamond and gold prices can vary on the market.
- We reserve the right to refuse a price match if the competitor's offer is not genuine, or if it does not meet our eligibility criteria as a matching item.
- The Price Match Guarantee applies to the items price only.
- We do not price match with auction sites, second hand items, marketplace websites (such as eBay or Amazon), or prices from unauthorized dealers.
- Our decision on price match requests is final.
- We will not offer this with payments by Interest Free Finance, Amex or corporate cards for price match sales.
- Competing prices must be in the same currency and will include the total cost of the items for shipping, VAT, import duty, admin fee’s packaging, etc as the total cost for comparison.
- No other promotion codes or sale discounts can be applied to price matches.
- In store price matches will be at Manager's discretion.
- Diamond Heaven reserves the right to modify or terminate the Price Match Guarantee program at any time without prior notice.
- Diamond Heaven has the right to refuse price matches if it does not fall within our guidelines and terms and conditions.
- The Diamond Price Guarantee only applies before you purchase your Diamond Heaven diamond. Once you purchase from Diamond Heaven, if you are not satisfied with your purchase, you can return your diamond to us within 30 days.
- The Price Match Guarantee only applies before your purchase. Once purchased from Diamond Heaven you will not be able to then use the Price Match Guarantee at a later date as Diamond and Gold prices fluctuate on the market it is offered on the date of purchase only.