DELIVERY & RETURNS
All our diamond jewellery is handmade. Depending on certain factors, production times can vary. However, the below list will give you a better indication of how long each item takes to produce
Solitaire items; solitaire engagement rings, diamond studs, solitaire pendant- 2-3 working weeks approximately*
Multi Stone Jewellery
Shoulder set rings, Halo rings, bridal sets, trilogy rings, eternity rings, diamond set wedding rings- 3-4 working weeks approximately*
Diamond Bracelets, Bangles etc
Diamond Bracelets, Bangles and other multi stone jewellery will take 5-6 working weeks approximately*
Delivery for stock items is 3-5 working days approximately depending on your method of payment. Please contact us for further details*
*All times quoted for producing our diamond jewellery are approximations. We will always endeavour to deliver within these times but as we are making each piece from scratch these times may differ slightly. We will always inform you of any changes. Diamond Heaven will not be liable for delivery times altering
Diamond Heaven are pleased to offer all our U.K based customers free delivery on all jewellery purchases. We ship our jewellery via Royal Mail Next Day Special Delivery. Your item is fully insured whilst in transit and must be signed for upon delivery, please ensure that yourself or someone trusted can be present and sign for the item. Should you not be at the address at the time of delivery, then the package will go to your local sorting depot. A calling card will be left for you.
First step our customers should take is check out our stock range. We have thousands of items in available with our ‘Fast Shipping’ service and can be with you within one working week!
Should you require your item for a specific date, please inform your sales executive at the point of sale in store or confirm via email with your order number if the order was placed online.
Please note, depending on specific requirements, this may not be possible. We will however keep our customers up to date.
Our customers are welcome to arrange a collection from one of our stores. This can either be done at the basket stage of your purchase, or can request via email on [email protected] for your store of choice.
Please note: You will need to bring your order invoice upon collection and proof of I.D, or you will not be able to take the item. If a collection has not been arranged, then you will not be able to take the item. Collections are allowed Monday-Saturday. Strictly NO collections on Sundays.
To view our full delivery page please click here.
In the rare event you are not happy with your item, then you are entitled to a full 30-day money back guarantee from the date you receive the piece of jewellery. This would also cover faulty goods. We also offer the opportunity for our customers to exchange your item, should you see something else that you prefer.
Contact us on [email protected] and let us know you would like to return your item.
You will be issued a return number; a returns form will also be emailed across for you to fill in. You may also include a covering letter if needs be.
Please ensure the parcel is addressed as following:
115 Vyse Street
Your item needs to be returns in its original box and all original documentation. Failure to return the box or any documentation will result in a delay/deduction of your refund amount.
Once you have completed these steps, please send the item back to us via a reputable postal service or courier company. Please note, you are responsible for the returns cost and insuring the item for appropriate amount whilst in transit. Diamond Heaven will not be held responsible for any loss or damage whilst the item is in transit back to us.
Email [email protected] with the date of postage, along with the tracking number so we can track your parcel. Once we receive the item in office, we will confirm via email and proceed with the return/exchange.
*Please refrain from addressing the parcel with the word ‘Diamond’ being mentioned.
Once we receive your returned item, our Returns Department will check the item over before releasing it for a refund. If any item is found to have signs of wear, is damaged, resized by another jeweller or has been mishandled in any way, it will not be eligible for a refund.
If any items have missing diamonds or damage that the customer has no knowledge of, then the item will not be accepted for a refund. Our craftsmen are some of the best qualified jewellers in the country, and all our items are checked thoroughly before dispatch.
Once your return has been approved, please allow 8-10 working days for the funds to return to your account.
Bespoke items- Jewellery that has been specially commissioned will not be valid for a refund. There will have been multiple points throughout the commission where you would have had to approve cad designs.
Engraved items- Any jewellery that has had engraving carried out will not be valid for refund, as this has been personalised and cannot be re-sold.
Worn or Damaged items- Any jewellery that has been clearly worn or has suffered damage, whatever that may be whilst in your possession.
To view our full returns page please click here.
FREQUENTLY ASKED QUESTIONS
ABOUT THE COMPANY
Diamond Heaven has been trading for over 18 years, with seven locations over the U.K.
All our jewellery is handmade in the Birmingham Jewellery Quarter to your personal requirements.
Yes, we are members of the National Association of Jewellers, Birmingham Chamber of Commerce. We are also Assay Assured.
We are currently in seven locations throughout the U.K. Our stores are in Birmingham, London, Manchester, Glasgow, Cardiff, Leeds and Liverpool.
You can see all our store details by clicking here.
Our only store that requires an appointment booked is our London suite. However, whilst it is not necessary to book an appointment, if you have a specific item you would like to view, we recommend making a booking to ensure we have your desired item in store to view.
Book your appointment by clicking here.
All our stores carry loose certified diamonds in stock for our customers to view, all certified, Lab Grown as well as Natural Diamonds.
We offer an extensive aftercare plan in our workshop based in the Birmingham Jewellery Quarter. We can check and assess jewellery purchased from us free of cost, then regular polishing/sizing/repair at nominal cost.
You can, please get in touch for further details.
You can, please contact the relevant store or website team to arrange this. There is a nominal charge for re-sizing rings.
To view our FAQ’s page please click here.
Payment & Finance Options
Payment Options Available
We accept all major debit and credit cards such as Visa or MasterCard. Orders via this method can be placed over the phone or by ordering direct through our website. Credit card payments can only be dispatched to the billing address; if you cannot have this sent to this address then you will need to call us to discuss this.
For such a big purchase you may feel much more secure paying via bank transfer. No card details need to put into our payment system for this to be done. If you would like to purchase this way then follow through to our checkout process and select 'bank transfer' from the payment options. Once we receive your order then all the relevant details for the transfer will be sent out to you.
Please Note: No orders will be put into process until payment is received in our bank. On high value purchases for security, we may request that you make a bank transfer.
We accept PayPal along with several major electronic payment providers. You can see what is available when you checkout.
How to Apply for V12 Retail Finance
Applying for V12 retail finance is quick and easy. The whole process takes just a few minutes and, in most cases, you will get an instant decision.
If you require any further adivce on what payment options are available please contact us on [email protected]
BOOK AN APPOINTMENT
Every piece of diamond jewellery- whether it be a diamond engagement ring or an elegant tennis bracelet- will be presented in our high-quality jewellery boxes, complete with our unique Diamond Heaven logo. The black and cream velvet inlay will make your diamonds stand out and sparkle even more, whilst the lacquered box oozes elegance.
Every piece of jewellery purchased from Diamond Heaven will come with a professional appraisal, also known as an Insurance Valuation. This will detail all aspects of your jewellery, with the Recommended Retail Price (RRP) for insurance purposes. You will have peace of mind that your beautifully hand-crafted diamond jewellery will be insurable with your company of choice.
We highly recommend insuring your jewellery with a reputable insurance company. Should the worst happen, you will have peace of mind knowing you will be able to replace your diamond jewellery worry and with little hassle. For More information check our Insurance page.
When you purchase an item of jewellery for Diamond Heaven we want it to last you a lifetime.
Although it is rare to have any manufacturing issues with your jewellery we will have your jewellery assessed by a professional who will recommend the best way to rectify the issue.
WHAT IS INCLUDED IN YOUR LIFETIME WARRANTY
To benefit from the lifetime warranty a fault must be confirmed by Diamond Heaven. Once confirmed that the item of jewellery is applicable your warranty will be approved.
It cannot be used through wear and tear or any accidental damage that may occur while wearing your jewellery.
Being based in the Jewellery Quarter, Birmingham we have access to some of the most skilled craftsman in the U.K. From diamond mounters, setters and finishers our jewellery is produced to the highest standard.
ALTERATIONS & REPAIRS
If you need your jewellery resizing or repairing please get in touch with us for a quotation.
Please ensure you only have alterations made by Diamond Heaven to avoid any issues with your warranty.
Your journey with Diamond Heaven doesn’t end once you have your diamond jewellery. Our stores are on hand to check any settings or fasteners should you need. We offer a complimentary diamond cleaning service in store while you wait, which can be accessed all year round.
Should you happen to be close by to one of our stores, we’d be happy to offer a complimentary check-up and ensure all settings are secure on your beloved diamond rings and jewellery.
Should you have any concerns after your purchase, please contact your relevant store or the web site team and our sales executives will be happy to assist you. For more details, please visit our After Care Page.
If you require any help with your purchase or further information on an order you’ve placed please contact us via the methods below.
FOR WEB ORDERS, SUPPORT & GENERAL ENQUIRIES
CONTACT ONE OF OUR STORES
To contact one of our stores you can visit our stores page or alternatively select a store from the options below.
RING SIZE GUIDE
Your chosen ring size is as personal as your engagement ring or wedding ring. Your ring should sit comfortably on your finger- not so tight it can’t move, not too loose that it could potentially slip off.
To find your perfect ring size, you can request a free plastic ring sizer from Diamond Heaven. This can be with you within a few working days in the UK and approximately one working week overseas. Click below to request your free ring sizer today.
If your engagement is a surprise (and let’s be honest, so many are of course!), it can be hard to get the perfect ring size.
Here are a few ways to find the perfect ring size:
- Borrow your partner’s jewellery If you can borrow a ring of your partners without them noticing, we are able to size this and choose a ring size close to this.
- Get friends and family involved! Maybe your partner’s best friend can help find out their ring size for you. Or when asking the parent’s permission, ask them to try on a family ring to size.
- Ask your partner: The easiest way is to ask your partner what their ring size is, if you don’t mind them knowing what your exact intentions are.
- Trace one of their rings: Ensure you make a trace around the inside and outside of the ring a few times to ensure you have an accurate trace. We can then measure the diameter of the ring and come to the closest ring size.
You can visit your local Diamond Heaven and one our consultants will be able to take your ring size. If you’ve also got a ring that you want to know the size of this can be done too. You can book an appointment.
Most of our rings can be re-sized but we do recommend speaking to us beforehand to ensure the design you’ve selected is suitable.
You can get in touch with us on any of the methods below or speak to your local Diamond Heaven store.
Other countries use a different scale to the U.K; you can use the table below to help you decide which size you need.
|Circumference (mm)||Diameter (mm)||Europe||UK & Australia||US & Canada||China||Singapore & Japan||Hong Kong||Switzerland|
Looking for some advice? Please add your contact details below with your enquiry, and the relevant team will be in touch to answer your query.
Get your Free Ring Sizer
Fill in the form below to order a FREE ring sizer to measure your ring size & ensure a Perfect fit.
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